If you arrive late more than 15 minutes, your appointment servicing time will not be extended and we may need to reschedule you. By rescheduling late arrival appointment, you are agreed to our 12 hours cancellation fees policy. Please do your best to show up on time, out of respect for your eyelash stylists and our other clients.
We offer complimentary fixing only within 4 days from your last visit for any dissatisfied reasons.
Our refill rate is calculated based on when your last visit was. However, if your lash retention is poor and have less than 20% or no lashes at all by the time you come back for your refill regardless even it is 4 weeks or less, you will be charge for a new set instead. If you choose to do a less-full fill instead of a new set, you agree not to request a complimentary fixing for this situation.
Any refills after 4 weeks will be considered a new set.
